Bolt says its Comfort category in Kenya has experienced more than six times the ride volume it recorded a year ago, driven by growing demand for higher‑tier transport in Nairobi and the newly added Mombasa market.

The platform notes that monthly passenger counts have risen over fivefold, while the number of drivers offering Comfort trips has almost tripled since the service launched in June 2025.

Bolt attributes an estimated 18% improvement in passenger pickup times to the larger pool of Comfort‑qualified drivers, which shortens the distance between riders and vehicles.

Rollout and driver requirements

Comfort began in selected Nairobi districts, offering newer cars, extra space and drivers with high ratings, before expanding city‑wide and launching in Mombasa in May 2026 – Bolt’s first service outside the capital.

Drivers must keep a minimum rating of 4.8, undergo a physical vehicle inspection through a Kenyan partner, and receive a subsidy for part of the inspection cost; vehicles are inspected regularly thereafter.

Bolt reports an average passenger rating of about 4.9 out of five for Comfort rides over the past year, indicating strong user satisfaction.

Implications for Kenya’s mobility sector

The Comfort expansion coincides with Bolt’s ten‑year milestone in Kenya, during which it has invested more than KSh19 billion, linked over 8 million riders and created income for more than 170 000 drivers and couriers across six regions and 19 towns.

Bolt has not disclosed Comfort’s revenue contribution or fare differentials, but the growth suggests a strengthening market for premium ride‑hailing options in Kenya.

Future service diversification

In addition to Comfort, Bolt recently added tuk‑tuks and expanded motorbike parcel delivery, signalling a broader strategy to provide varied transport and logistics solutions across the country.