A video that has gone viral on social media captures a woman confronting Kenya Power officials at the utility’s offices, alleging a Sh200,000 electricity bill that she says accumulated over two years.

She says her regular monthly electricity spend is about Sh300, yet the bill she received far exceeds that amount, prompting her to question how such a charge could arise from low consumption.

According to the woman, repeated complaints about a faulty meter were ignored, and the delay in replacing the meter led to the large balance, which Kenya Power attributes to the meter fault.

In the video she repeats that the responsibility for changing a defective meter lies with Kenya Power, not the customer, and that she visited the company’s offices multiple times without a timely solution.

She urges other consumers facing similar issues to speak out and demand accountability from the electricity distributor.

Social‑media reactions have highlighted concerns over disputed electricity bills, delays in fixing faulty meters, and calls for the Energy and Petroleum Regulatory Authority to investigate.

The incident has revived debate about consumer protection, billing practices, and the duty of utility providers to address complaints promptly.