Safaricom dismissed 118 employees for fraud‑related offences in the financial year ended March 2026, a 4.4% increase on the 113 dismissals recorded in the previous year.

Three disciplinary warnings were also issued during the year, compared with none in the year to March 2025.

Cases referred to law‑enforcement agencies doubled, with 14 matters sent to police versus seven the year before.

The company investigated a total of 118 fraud cases, though the report does not link each investigation to a dismissal or specify the departments involved.

Fraud remained the most common category of concern raised through Safaricom’s ethics hotline, prompting internal assessments and corrective actions where appropriate.

Despite the dismissals, Safaricom reported an 82% reduction in fraud incidents against a target of 90% for the year.

The firm recovered 46% of reported fraud losses and reclaimed KSh953 million linked to inflated agent commissions through proactive monitoring and analytics.

Safaricom’s internal process routes fraud investigations to managers or the Ethics and Compliance team, which recommend informal or formal disciplinary measures, with a disciplinary committee deciding final outcomes.

The company’s broader risk‑mitigation efforts include expanding ethics training to 98% of staff, increasing M‑PESA agent outreach, and strengthening digital security, with no material cyber‑breaches reported in FY2026.