Optiven, a real‑estate group with projects in Kitengela, Ngong, Ongata Rongai and Kiambu, needed a single system to support sales, marketing, corporate affairs and ICT as its operations expanded.

The company adopted Zoho One, a unified suite that bundles communication, collaboration, marketing and IT tools, to replace a fragmented mix of separate applications.

Migration was carried out with partner HeartBit Solutions, creating more than 300 corporate email accounts in three days and transferring over one terabyte of data within a week, allowing the move to proceed without halting daily operations.

After migration, Optiven’s staff use Zoho Mail, WorkDrive, Cliq, Desk, Forms, Campaigns and Creator as a single environment, covering email, file management, collaboration, ticketing and custom app development.

The marketing team now runs surveys and campaigns with Zoho Forms and Zoho Campaigns, while the ICT department builds internal tools on Zoho Creator and handles support tickets via Zoho Desk.

Nancy Muraguri, Head of ICT at Optiven, says the switch reduced the company’s software expenditure by 40% compared with its previous mix of licences.

She adds that the cost reduction is complemented by increased automation, freeing staff from routine administrative tasks and allowing them to focus on core responsibilities.

Veerakumar Natarajan, Country Head for Zoho Kenya, notes that consolidation is not merely about reducing the number of applications but about creating a technology environment that supports different teams while keeping processes simple and information accessible.

General Manager Joseph Aando highlights the flexibility of accessing Zoho Mail on laptops and phones, and staff across departments appreciate the integrated interface and reporting capabilities.