Kenya Power warned customers on Thursday not to disrupt its operations after incidents at its Naivasha and Roysambu offices on Wednesday, 11 November.

In Naivasha, an inspection in January 2026 found a customer drawing electricity through a punctured cable, resulting in unmetered consumption; supply to the premises was subsequently disconnected.

The customer signed the inspection report and was billed for the unmetered electricity, but later failed to meet the terms of a flexible payment arrangement offered by the utility.

At the Roysambu office, a dispute arose over an accumulated bill after an inspection revealed an anomaly in the customer's meter, prompting the installation of a new meter and billing based on average monthly consumption, as required by law.

Kenya Power said discussions with the Roysambu customer are ongoing and reiterated its commitment to address complaints while respecting confidentiality.

The office disruptions followed broader protests in Naivasha where residents and business owners stormed Kenya Power premises, citing persistent blackouts, high bills and alleged corruption; police used tear‑gas and arrested 14 people.

Kenya Power attributed the supply challenges to ageing infrastructure and rapid population growth.