A 24‑hour response desk was established at the collapsed building site in Nairobi’s Eastleigh neighbourhood to coordinate medical assistance and aid ongoing rescue operations.

Public Health and Professional Standards Principal Secretary Mary Muthoni confirmed that disaster response protocols have been activated and that the Ministry is working closely with the Nairobi County Government.

Medical staff from referral hospitals have been deployed to the area, and nearby health facilities are on alert to receive any casualties.

In partnership with the Kenya Red Cross, the Ministry has set up stations offering medical care as well as emotional and psychosocial support to victims and their families.

An information verification desk is also operating to help relatives confirm the status of family members who may be trapped or missing.

The public has been urged to stay away from the site unless they are trained responders, to avoid hindering rescue work.

Families searching for missing relatives are advised to remain calm while emergency teams continue their efforts.

The Ministry also called on public health officers to report any construction‑related occupational hazards to the appropriate authorities.

The collapsed structure, located on 9th Street, was under construction when it fell on Friday, 23 October.

Nairobi Governor Johnson Sakaja noted that the proposed 15‑storey building had not received the required approval, despite a change‑of‑use permit being granted in 2024.